FAQ
Have questions? We have answers.
🐾 About Our Scratchers
What materials are your scratchers made of?
What materials are your scratchers made of?
Premium recycled cardboard, hand-layered for density and durability — no sisal, plywood, or felt, just clean, sculptural cardboard construction.
Are the scratchers suitable for all types of cats?
Are the scratchers suitable for all types of cats?
Yes! Our scratchers are designed for cats of all sizes and ages, from playful kittens to seniors who just want a good stretch.
Can I customize the scratcher design?
Can I customize the scratcher design?
Right now, we offer curated designs—but custom options are coming soon! Subscribe to be the first to know.
📦 Shipping & Delivery
Where do you ship?
Where do you ship?
We currently ship within the U.S. (including Hawaii and Alaska) and are working on expanding to more countries.
How long does delivery take?
How long does delivery take?
Orders are processed within 1-3 business days, then standard shipping takes 5-7 business days depending on your location.
How can I track my order?
How can I track my order?
Once your order is placed, you’ll receive a confirmation email with a tracking number and link to follow your package.
🔄 Returns & Exchanges
What if my cat doesn't use the scratcher?
What if my cat doesn't use the scratcher?
We know cats can be picky! If your cat doesn’t connect with the scratcher, you have 30 days to return it, as long as it’s unused and in its original packaging.
What if my order arrives damaged?
What if my order arrives damaged?
No worries—just send us photos of the damage within 48 hours of delivery and we’ll send you a replacement at no cost
😺 Cat Behavior & Tips
How do I choose the right scratcher for my cat?
How do I choose the right scratcher for my cat?
Each product page includes a quick guide based on age, size, and personality. Still unsure? Reach out to us—we're happy to help!
What if my cat isn’t interested at first?
What if my cat isn’t interested at first?
Try rubbing some catnip on the scratcher (included with some models) or place it near a favorite napping or walking spot. Curiosity usually kicks in fast!
💡 About Us
Who’s behind the brand?
Who’s behind the brand?
Nookaroo was created by cat lovers, for cat lovers. Our three cats—Noo, Ka, and Roo—test and approve every product before it hits the store.
Are your products really eco-friendly?
Are your products really eco-friendly?
Yes! From materials to packaging, everything is designed to be recyclable, reusable, and kind to the planet.