Shipping policy
We work to get every Nookaroo order moving quickly and safely. The timelines below are estimates and may vary because of carrier delays, weather, holidays, or periods of high demand.
Free U.S. shipping
Standard shipping is free on U.S. orders of $70 or more. Bennu, Agatha, and the Modern Cat Starter Set all qualify automatically—no code needed.
Processing time
Orders are normally prepared within 1–3 business days, excluding weekends and holidays. You’ll receive a shipping confirmation as soon as your order leaves our facility.
Estimated delivery times
- Free standard shipping on orders $70+: 3–4 business days after processing
- Standard shipping on orders under $70: $9.99; 3–4 business days after processing
- Express shipping: $15.99; 1–2 business days after processing, when available
Available methods and final rates are shown at checkout. Delivery estimates are not guaranteed by Nookaroo or the carrier.
Shipping destinations
We currently ship within the United States, including Alaska and Hawaii. International shipping is not available at this time.
Tracking your order
When your order ships, we’ll email you a tracking number. Tracking may take up to 24 hours to begin showing movement.
Lost or delayed packages
If tracking has not updated for several business days or your package appears lost in transit, email offers@nookaroo.com with your order number. We’ll help you review the tracking and contact the carrier when appropriate.
Packages marked “Delivered”
If tracking shows “Delivered” but you cannot find the package, first check around the delivery location, with household members or neighbors, and with the carrier. If it is still missing, contact us and we’ll help you review the available next steps.
Damaged packages
If your order arrives damaged, contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.
Address changes and errors
Please check your shipping address before placing your order. If you notice an error, email us immediately. We cannot guarantee changes after an order enters processing, and additional shipping charges may apply if a carrier returns or redirects a package.
Need help?
Email offers@nookaroo.com. We typically reply within 1–2 business days.